This policy explains when you get money back and when you can ask for a refill. It forms part of our Terms of Service.
Canceled orders
If our provider cancels an order, the full amount is refunded to your wallet automatically. You do not need to open a ticket. The refund appears in your order history and wallet records.
Partially delivered orders
If an order ends with part of the quantity undelivered, the undelivered share of the price is refunded to your wallet automatically. For example, if 250 of 1,000 followers were not delivered on an order that cost $11.00, $2.75 is refunded. Amounts are rounded down to the cent.
Completed orders
Once an order is marked completed, it is not refundable. This includes later drops caused by the platform removing engagement. Where a service offers refills, use a refill instead.
Refills
- Refills are available only on services that show a refill badge on their page. The badge states the refill window, for example "30-day refill".
- The window starts when an order is marked completed. During it, eligible orders show a Refill button in your order history, and you can request a refill with one click once every 24 hours.
- After the window ends, the order can no longer be refilled.
- Refills depend on the provider still supporting refills for that service. If a refill request is declined, nothing is charged.
- Refills restore drops; they do not add quantity beyond what you ordered.
Orders under review
Occasionally we cannot confirm whether the provider accepted an order, for example after a network timeout. These orders show as "Under review". Our staff check them and either confirm the order or refund it in full to your wallet.
Wallet balance
Refunds go to your wallet, not back to your original payment method, and can be spent on any service. Wallet balance cannot be withdrawn as cash unless a payment method's terms or the law require otherwise.
Problems with an order
If something looks wrong, email support@followersgrowth.com with your order details. We aim to reply promptly and will explain what we found.